Terms of service

By creating an account, signing in, or otherwise using the Service you confirm you have read these Terms and our Privacy Policy and that you agree to be bound by both. If you are entering into these Terms on behalf of an organization, you represent that you have the authority to do so and “you” refers to that organization.

RivalScope monitors public surfaces of competitor companies — pricing pages, careers pages, product documentation, public changelogs, press releases, and blogs — and surfaces the changes as structured events with source links and confidence scoring.

Features, plan limits, integrations, and the user interface may change over time. We will not materially reduce the functionality of a paid plan during a billing period without giving you reasonable notice.

You need an account to use the Service. You are responsible for keeping your authentication credentials secure and for the activity that occurs under your account. Notify us promptly at security@competitorintelligence.co if you suspect unauthorised access.

You must be at least 16 years old to use the Service. The Service is intended for organisational use, not consumer use.

You agree not to:

• Use the Service to monitor people, private systems, or any surface that is not lawfully public.
• Reverse engineer, copy, or attempt to derive the source code or models behind the Service except to the extent the law permits despite this restriction.
• Resell, sublicense, or repackage the Service for third parties without a written agreement with us.
• Use the Service to send unsolicited communications, infringe intellectual property rights, or violate any applicable law or regulation.
• Probe, scan, overload, or interfere with the Service or circumvent any access or rate-limit controls.

We may monitor compliance with these rules and act on violations under section 9.

Free plans are available without a credit card. Paid plans are billed per seat, monthly or annually, in advance. Beta pricing claimed during the beta period is locked in for the lifetime of the subscription that claimed it, even after we transition to general availability pricing.

Subscriptions renew automatically at the end of each billing period at the then-current price for your plan unless you cancel before renewal. Upgrades take effect immediately and are pro-rated; downgrades take effect at the next renewal.

Fees are non-refundable except where required by law. Failed payments may result in suspension of paid features until billing is resolved.

You retain ownership of any data you submit to the Service — competitor lists, workspace settings, integration credentials, and so on (“Customer Content”). You grant us a worldwide, non-exclusive licence to use Customer Content solely to provide the Service to you, including by routing it through the integrations you authorise (e.g. delivering an alert to a Slack channel you connected).

You are responsible for the integrations you connect and for the recipients you add to your workspace. If you authorise us to send a digest to an email address, you confirm you have a valid basis for doing so.

Where Customer Content includes personal data, our processing of that data on your behalf is governed by our customer data processing addendum, which is hereby incorporated into these Terms by reference. The DPA is pre-signed and downloadable; section 18 of the DPA describes how to countersign it.

The Service, our brand, our software, and the structured outputs we produce (including signal feeds, scoring, and digests) are owned by us or our licensors and are protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms.

The underlying competitor information surfaced by the Service is publicly available content owned by the respective third parties; our outputs are commentary and structured analysis on that public content.

The Service surfaces content from third-party websites and integrates with third-party platforms (e.g. Slack, your CRM, email providers). We do not endorse and are not responsible for the accuracy or availability of that third-party content or the behaviour of those third-party platforms.

You can cancel your subscription or delete your workspace at any time. We may suspend or terminate your access if you materially breach these Terms, if your use of the Service poses a security or legal risk, or if we are required to do so by law. Where reasonable, we will notify you and give you a chance to cure the issue first.

On termination we will delete your account and workspace data in accordance with our Privacy Policy.

The Service is provided “as is” and “as available.” To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

RivalScope is a monitoring tool, not a substitute for legal, financial, or strategic advice. The confidence scores, severity classifications, and event summaries we produce are informational and may contain errors. You should verify material decisions against the source content we link to.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or exemplary damages, including lost profits or revenue, arising out of or related to these Terms or the Service. Our total aggregate liability for any claim arising out of or related to these Terms or the Service will not exceed the amounts you paid us for the Service in the twelve months preceding the event giving rise to the liability, or one hundred US dollars if you are on a free plan.

You agree to indemnify and hold us harmless from any claims, losses, or expenses (including reasonable legal fees) arising out of (a) your use of the Service in violation of these Terms or applicable law, or (b) Customer Content you submit that infringes a third party's rights.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. The parties agree to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute that cannot be resolved informally.

We may update these Terms as the Service evolves. When we make a material change, we will notify account owners by email and update the “last updated” date at the top of this page. Continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms.

Questions about these Terms? Email legal@competitorintelligence.co. For general inquiries, write to hello@competitorintelligence.co.